Global-ready privacy language

Privacy Policy

This Privacy Policy explains how RecoRoom (“RecoRoom”, “we”, “us”) collects, uses, shares, and protects personal data. It also explains your rights and choices. This policy is intended to be globally applicable.

Effective date:
Quick summary
We minimize data, protect it with security measures, and honor applicable rights requests. Cookies/analytics are optional and controlled by your consent where required.
Back to Home ↩
Tip: You can withdraw consent anytime via “Manage cookie preferences”.
On this page
For requests: [email protected]
Phone: +1 (415) 903-2741

1) Scope

This Privacy Policy applies to the RecoRoom website and related pages that link to it (the “Service”). It covers how we handle personal data when you browse, interact with content, manage preferences, or contact us.

This policy does not cover third-party sites or services that may be linked from our Service. Those third parties have their own policies.

2) Data we collect

Information you provide
  • Contact details (e.g., name, email) when you submit a form or request support.
  • Message content and attachments you choose to send us.
  • Cookie choices and communication preferences.
Information collected automatically
  • Device and browser information (e.g., OS version, user agent).
  • Approximate location derived from IP address (country/region-level).
  • Usage data (pages viewed, timestamps, referrers, performance metrics).
  • Cookie identifiers and similar technologies (see Cookies section).
Sensitive data

We do not intend to collect sensitive personal data (such as government IDs, biometric data, or precise geolocation). Please do not submit sensitive data via the Service.

3) How we use data

We use personal data to operate, maintain, and improve the Service, including to:

  • Provide requested content or respond to inquiries.
  • Enable and remember cookie preferences and theme settings.
  • Monitor, troubleshoot, and secure the Service (e.g., fraud prevention, abuse detection).
  • Analyze usage to improve performance and user experience (subject to consent where required).
  • Comply with legal obligations and enforce our terms.

5) Cookies & similar technologies

Cookies are small text files stored on your device. We also use similar technologies (local storage, pixels) to support core functions and optional analytics.

We classify cookies into:

Strictly necessary

Required for the Service to function (e.g., remember cookie choices). These cannot be disabled via our banner, but you can still block cookies in your browser settings.

Analytics

Helps us understand usage and improve. Enabled only if you consent where required.

Your choices

You can manage choices via the cookie banner or the “Manage cookie preferences” button. You can also delete cookies in your browser. If you disable cookies, some features may not work properly.

6) Analytics

We may use privacy-friendly analytics to measure traffic and improve the Service. Analytics data can include page views, clicks, referrers, and basic device info. We aim to avoid collecting information that directly identifies you.

If you are in a jurisdiction that requires opt-in for analytics, we will not activate analytics until you provide consent.

Demo analytics (local only)

This page uses a local, in-browser analytics log to demonstrate consent gating. If enabled, it stores a small session counter in localStorage and does not transmit data.

7) Sharing

We may share personal data with:

  • Service providers (processors) who help us operate the Service (e.g., hosting, security), under contractual confidentiality and security obligations.
  • Authorities or others when required by law or to protect rights, safety, and integrity of the Service.
  • Affiliates or successors if we undergo a merger, acquisition, or asset sale (with appropriate safeguards).

We do not sell your personal data in the ordinary meaning of “sell”. If local law defines “sale” or “sharing” broadly (e.g., certain advertising data flows), we provide opt-out options where required.

8) Security

We implement administrative, technical, and organizational measures designed to protect personal data (e.g., access controls, least-privilege, monitoring, secure configuration practices).

No system can be guaranteed 100% secure. You are responsible for using the Service in a secure manner (e.g., use updated browsers and devices).

9) Data retention

We retain personal data only as long as necessary for the purposes described in this policy, unless a longer retention period is required or permitted by law.

Cookie retention

Cookie preferences are stored for 180 days by default, then requested again.

10) Your rights and choices

Depending on your location, you may have rights such as access, correction, deletion, portability, restriction, and objection. You may also have the right to withdraw consent at any time (without affecting processing already performed).

To make a request, use the contact form on this page. We may verify your identity before fulfilling a request.

Request response timing

We aim to respond within a reasonable timeframe, and where required by law, within statutory deadlines.

11) Children

The Service is not directed to children, and we do not knowingly collect personal data from children. If you believe a child provided personal data, please contact us so we can take appropriate steps.

12) Updates to this policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date above.

Need a copy for your records?
Export a clean text snapshot, or print this page.